At Buildout we know how important keeping your information private and secure is. If you have any questions, please don't hesitate to reach out to our Support Team!
Does Buildout backup our data in the event someone wipes out everything in our company account. If so, how far back does it back up?
Yes. We back up our data twice a day and retain backups for 30 days. We can recover to within minutes of an event. It would also be very difficult for someone to wipe all of the data for a client unless they were an admin or managing broker at that client. We’ve never had a security incident or accident leading to the deletion of client data.
What would we need to do to restore our information?
Reach out to our Support Team via our in-app widget or by sending an email to support@buildout.com! Our Support Team will then facilitate your data restoration with our Development Team.
What information is backed up? Is there anything that cannot be restored?
Everything is backed up! We can restore anything that was deleted less than 30 days ago.
Depending on what is deleted, we may need to do a rollback restoration to the state of your account when the data last existed. This could mean some information will need to be manually re-added.